LAURI MATSON, Computer Cache

We have all asked (or answered) questions about our computer. Many of us, however, don’t feel like we have much to offer. But the truth is, if you work on a computer, you do have something to offer. A new set of eyes can do amazing things.

It’s important to remember that nobody is born knowing this stuff. Of equal importance is the fact that our computer is a means to an end. Frankly, all too often we are only interested in the end and have no regard for how we got there.

Nevertheless, no matter how long you have used a computer you have something to share. Sharing helps others and ourselves since it aids in retention.

Yet, there is one thing beginner and advanced users have in common — terminology. There are so many different terms to define, so many different features, and so many different ways to do so many different things. No wonder we get confused.

I can think of at least four different ways to simply copy and paste. Then there are those “informational messages” that pop up on the screen that we can’t even understand.

So what are we to do? Call a friend! A great way to learn is through the buddy system. Find a friend and learn together.

Going through a task with someone else is priceless. A favorite quote of mine has always been “Knowledge lives in communities, not individuals.” A computer user who is part of a community will have an easier time than one who isn’t. The buddy system constitutes a community.

When you are working with a friend, share the responsibility of mentor and student – take turns.

For example, when you are the mentor, stay away from the keyboard. An important part of learning is to be hands on. No matter how long it takes, or how many times you need to say “press the Enter key” you cannot touch the keyboard.

Next, ask “What are you trying to do?” One of the easiest ways to help someone is to correct actions as they occur.

When correcting, always explain your thinking. By sharing your logic, you allow others to learn how to troubleshoot. The solution becomes a concept rather than a series of keystrokes. Keep in mind, though, that the student must want to learn. Sometimes, we just want it fixed!

If you are the student, don’t take notes the first time around. Learn the task, repeat the task, and then write down your notes.

It is important to understand what and how you are accomplishing a task before you take down notes. And, ask lots of questions. Don’t ever feel that a question is a waste of time — questions are the most valuable aspect of training.

Finally, whether you are a mentor or a student, the golden rule is simple: When something goes wrong, it is the computer’s fault; after all, you wouldn’t be in this mess if the computer didn’t exist.